August 1, 2013

A How-To Guide for Avoiding Lines

The start of fall classes is only days away! This is both an exciting and very busy time for students and staff alike. Unfortunately, though, this also means that wait times are usually longer this time of year. We know your time is precious, though, and we want you to have the best experience possible when doing business with our office! So here is a how-to guide to doing business with our office without having to come to campus or stand in line! 

  • Need To Make a Payment?

    The best way to pay your bill out of pocket and avoid lines is to pay online with eCheck through our IU Bursar Pay system. It’s fast, it’s easy, it can be done any time of day, it doesn’t cost anything extra, and it doesn’t require waiting in line. It doesn’t get much better than that! You can log into your IU Bursar Pay account through OneStart.

    If you don’t want to use our online payment system, but still want to avoid waiting in line you also have the option of mailing your check directly to the Office of the Bursar’s lockbox. The mailing address is:
    IUPUI Lockbox; Payment Processing Center; P.O. Box 7245; Indianapolis, IN 46206-7245. You also have the option of just placing your check in our drop box which is located in the hallway next to our office. This option also does not require waiting in line! NOTE: Please make sure to include your 10-digit student ID number on all paper checks.

    Another way to pay your bill without coming to campus is to pay online through our IU Bursar Pay system using
    Visa, MasterCard, Discover, or American Express. Please be aware, though, that there is a credit card convenience fee of 2.75% any time you pay your bill with a credit card. To avoid this additional cost, we recommend paying online with an eCheck instead. NOTE: We do not take credit cards in the office so our online IU Bursar Pay system is the only way to pay your bill with a credit card.
  • Need to Turn in a Form?

    Forms take the same length of time to process regardless of how they are received. So there’s no need to wait in line if you’re just dropping off a form or document. There are three convenient ways to turn in forms without even coming to campus! You can fax it (317-274-3664), scan & e-mail it (, or send it via postal mail (Office of Student Financial Services, 420 University Blvd., CE 250, Indianapolis, IN 46202).

    If you’re already on campus you also have the option of just placing your documents in our drop box which is located in the hallway next to our office. This also does not require standing in line! NOTE: Please make sure to include your 10-digit student ID number on any documents you submit to our office.
  • Have a Question about your Bill?

    The Office of the Bursar is best suited to assist you with all of your billing and payment questions! The answer to many general billing questions can be found on their website at They can also be reached by e-mail at or by phone at (317) 274-2451.
  • Have a General Question about Financial Aid?

    Our website ( and the office Federal Student aid website ( both contain lots of general financial aid information which should answer most if not all of your general questions! We also provide timely information and updates on our Twitter ( and Facebook ( pages.
  • Have a Specific Question about your Financial Aid?

    You don’t have to stand in line to have questions answered about your financial aid account! To avoid standing in line, we recommend either calling or e-mailing our office. We will provide you with an answer to your question(s) in a timely fashion regardless of which method you use to reach us! Our phone number is (317) 274-4162 and our e-mail address is

We hope this information helps saves you time and helps make the start of the semester go smoothly for you. And, as always, thank you for choosing IUPUI! 

(Last Updated: 8/7/2014)

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